Table of Content

  1. Header
  2. Page
    1. Welcome
    2. Benefits Overview
    3. How To Enroll
    4. Eligibility
    5. 401(k) Savings Plan
    6. Employee Assistance Program (EAP)
    7. Additional Resources
    8. Contact Us
  3. Footer


At Teleperformance, we believe that "each interaction matters." We also know that our employees are the foundation on which our company is built and the key to our collective success. Our comprehensive benefit package is designed to meet the diverse needs of our employees and their families.

Benefits Overview

What to expect in 2022?

  • New "Gold" BluePoint Regence medical plan
  • Reduced medical rates to current Regence plans
  • MDLive - comprehensive telemedicine service (available to Regence plan members)
  • No plan design changes for any benefit
  • Increased annual HSA contribution maximum: $3,650 single / $7,300 family (this includes the employer contribution which is not changing)
  • Increased annual Health Care FSA contribution maximum: $2,850 (maximum rollover amount is increasing to $570)

Please review the Teleperformance USA 2022 Benefit Guide (pdf below) which provides a detailed overview of all of the benefits that are available to you as a member of TPUSA!

2022 TPUSA Benefit Guide (pdf)

For all benefit eligible employees

2022 TPUSA Benefit Guide (pdf)

For all benefit eligible emplo ...

2022 Additional Benefits Guide (pdf)

Admin Employees ONLY

2022 Additional Benefits Guide (pdf)

Admin Employees ONLY

How To Enroll

Workterra is where you can review your benefit options and make your enrollment elections.

Log on to the TPUSA Benefits Portal (link below).

Enter the information below and click Login:

  • User name: Your full Employee ID (Example: 12345671)
  • Password: Your last 4 of your SSN followed by the first 2 digits of your Date of Birth (MM)(Example: 804505). NOTE: You will be required to change your password once you register


Who is eligible?

All full-time employees working 30 or more hours per week are eligible for benefits.

New Hire:

As a new member of the Teleperformance USA team, your benefits will be effective the 1st of the month following 60 days of hire (not to exceed 90 days of continuous employment). Upon hire, you have from your hire date to your effective date to make your benefit decisions.

Existing Employee:

You may add, drop or make changes to your benefits each year during Open Enrollment; however, in order to make a change during the year, you need experience a Qualifying Life Event (QLE). Please review the benefit guide and consult with Workterra or your Human Resource manager for more information about valid QLEs.

NOTE: You must notify Workterra within 30 days of the date or your life event if you wish to make a change to your current benefit elections.

401(k) Savings Plan

Who Can Participate?

You are eligible to participated in the elective deferral portion of the plan if you are 21 years or older and completed three months of service as defined by the plan (you can start contributing on the 1st of the quarter following three months of service).

How Do I Enroll?

Click the below link to the Empower website or call 800-338-4015.

How Much Can I Contribute?

In 2022, you can make pre-tax or post-tax (Roth) contributions up to $20,500 total to all 401(k) accounts. If you are over age 50, you may make additional catch-up contributions up to $6,500.

Reminder: You have the opportunity to take a loan from your 401(k) which can be paid back via payroll deductions. Contact Human Resources to learn more.

Employee Assistance Program (EAP)

The EAP program, offered through Health Advocate, is a free 24/7 telephonic and online service for employees and family members who may be experiencing personal or workplace difficulties or are in need of other work/life services, such as medical claim questions, financial or legal questions and childcare or eldercare support, among others.

Call 877-240-6863 24/7/365 or click the below link for online EAP resources. Enter "Teleperformance USA" in the "choose your organization" box.

Contact Us

We're here to help!

For questions or if you need assistance with your enrollment, call the TPUSA Benefits Enrollment Center at 800-335-2784 M-F 9am to 7pm CST (closed holidays).

For a detailed explanation of any benefit or if you have specific questions during and after open enrollment, contact your local Human Resources Coordinator. You may also email