2027 Benefits Overview

Welcome to your 2027 benefits overview for the City of Wickliffe!

NEW! Your prescription coverage will now be administered through MMO and Express Scripts Pharmacy (ESI).

Please see below for your current lines of coverage and carriers.

Medical: Medical Mutual

Prescription: Medical Mutual / Express Scripts Pharmacy

Dental: MetLife

Vision: MetLife

Basic/Voluntary Life: Reliance Standard

Accident, Critical Illness, and Hospital Indemnity: Symetra

Pet Insurance: Nationwide

Telemedicine: First Stop Health

Employee Assistance Program: AllOne Health

Eligibility

The Benefit choices you make during your initial enrollment or annual open enrollment remain in effect for the entire year.

EMPLOYEE ELIGIBILITY

You are eligible to participate if you are full-time and work a minimum of 30 hours per week.

New Hires: Your coverage will be effective first of the month, following 30 days from your date of hire.

DEPENDENT ELIGIBILITY

You may also enroll eligible dependents for benefits coverage. A ‘dependent’ is defined as the legal spouse and/or ‘dependent child(ren)’ of the plan participant or the spouse.

If your spouse has coverage through his/her employer, they are NOT eligible for City of Wickliffe medical coverage. To enroll your spouse, you must complete the spousal waiver and enrollment form.

You can modify your elections under certain circumstances, called "Qualifying Events" These are events such as marriage, divorce, birth or adoption of a child, or loss of eligibility under another plan. If you experience a qualifying event, you may make changes to your benefits within 30 days of the event.

What is a Qualifying Life Event?

  • Marriage
  • Divorce
  • Birth/Adoption of a child
  • Death of a spouse or other enrolled dependent
  • Change in spouse’s benefits or employment status
  • A dependent becomes eligible for Medicare or Medical

What is a Qualifying Life Event?

What is a Qualifying Life Event?

If you are enrolling your spouse on the medical plan, please complete both forms below and return to Human Resources no later than November 23, 2026.

Spousal Waiver Form

Spousal Waiver Form

Spousal Statement of Coverage

Spousal Statement of Coverage

How to Enroll

BenXpress: Benefit Elections and changes for Medical/Prescription, Life, Critical Illness, Accident and Hospital Indemnity Benefits, and pet insurance must be completed in BenXpress.

MetLife Form: Benefit Eelctions and changes for Dental and Vision elections need to be made on the MetLife election Form and returned to Human Resources

Making Elections Through BenXpress:

During Initial Enrollment, you may:

  • Elect the same coverage with the same dependents.
  • Add or remove coverage for dependents;
    • If adding a dependent, please provide a marriage certificate for spouse and birth certificate for children.
  • Decline benefits.
  • Enroll if you are not currently enrolled in 2026 plans.
  • Update Life Insurance beneficiaries.
  • Enroll in additional Voluntary Life Insurance (at your expense).

To enroll in benefits please use the BenXpress link below using the following credentials:

Employee Username: First letter of first name, plus last name, then last two digits of your birth year (example, Joh Doe, Login jdoe78)

Employee Password: Last four digits of your social security number (example, 1876)

open enrollment
MetLife Enrollment Form

MetLife Enrollment Form

The City of Wickliffe offers two (2) medical plan options through Medical Mutual.

  1. EPO Plan: This is an in-network only plan (no out-of-network coverage) using the Medical Mutual MedFlex Network
  2. Lake Blue Plan: This is a 3-Tier Plan that utilizes the MMO SuperMed Plus Network, where using University Hospital (UH) facilities and providers saves you on out-of-pocket expenses

Reminders:

  • Preventative Care is covered 100% on all plans when using in-network providers
  • Your Medical Mutual plan covers one annual vision exam. You must present your MMO ID card for this visit
  • All UH Facilities and Providers are Tier 1 on the Lake Blue Plan
  • Hearing Aid benefits have been added to both medical plans

Utilizing In-Network providers will allow for the highest level of coverage. In-Network providers agree to accept MMOs contract rate as the final charge and members are not balance billed. Employees who receive care from an Out of Network provider will be responsible for higher costs and can be balance billed.

Check back later for your SBCs!

EPO Plan

The EPO Plan utilizes the MMO Medflex Network, which does not include the Cleveland Clinic. As well, this plan offers In-Network benefits only. If you see a non-network provider, your services will not be covered, and you will be responsible for the cost. If electing this plan, it is important to confirm that your providers are In-Network providers. The below packet can be downloaded and provides more info and instructions on how you can find a MedFlex In-Network provider near you.

**Please refer to the Summary of Benefits/Certificate of Coverage from Medical Mutual for a full description of benefits and exclusions**

Find a Provider and Cost Estimate Flyer

Find a Provider and Cost Estimate Flyer

EPO Summary - Medical Benefits

EPO Summary - Hearing Benefits

Lake Blue Plan with HRA

The Lake Blue Plan with HRA is a 3-Tier Plan.

  • Tier 1 offers additional savings with a lower copay if you use a UH Facility/Provider.
  • Tier 2 is the standard MMO SuperMed Plus Network, including the Cleveland Clinic.
  • Tier 3 is your non-network providers.

Please remember, deductibles do not accumulate between tiers. (i.e. You meet your deductible for Tier 1, but if you use a Tier 2 provider, you will still need to meet the Tier 2 deductible)

Reminder:

  • All UH Facilities and Providers are Tier 1 on the Lake Blue Plan
Find a Provider and Cost Estimate Flyer

Find a Provider and Cost Estimate Flyer

Lake Blue Plan - Medical Summary

Lake Blue Plan - Hearing Summary

MedMutual My Health Plan/Mobile App

My Health Plan is Medical Mutual's secure website specifically for Medical Mutual members. It makes it easy to manage your plan and your health online. It allows you to compare your healthcare options so you can make better decisions and minimize cost.

On My Health Plan you can:

  • Check your deductible
  • Review your Explanation of Benefits (EOB)
  • Find in network doctors
  • Access your ID Card

To create your account:

  • Visit MedMutual.com/Member
  • Click on "Register for an Account"
MHP
My Health Plan Flyer

My Health Plan Flyer

MMO Mobile App Flyer

MMO Mobile App Flyer

Medical Mutual Total Health

The City of Wickliffe is part of Medical Mutual's Total Health Program (previously known as Chronic Condition Management)

You have access to the below services, at NO COST.

  • Self-Service Wellness tools via My Health Plan
  • 24/7 Nurse Line
  • Maternity Management
  • Care Navigation
  • Palliative Care
  • Transitional Care
  • Progeny Health: NICU Management
  • SWORD Health: Virtual Physical Therapy
  • BLOOM: Virtual Pelvic Health Therapy
  • Digital and Telephonic Health Coaching
Mental Health Flyer

Mental Health Flyer

Heart Health Flyer

Heart Health Flyer

Nurse Line: 1-888-912-0636

Members have direct access to MMO nurses. Nurses provide easy to understand explanations about tests and results, how to treat minor illnesses at home, and help determine if you or a dependent need to seek further medical care from a doctor, urgent care, or the ER.

There is no charge to use the MMO nurse line. This is a 24/7 support line.

Reminder: have your group number and member ID readily available. This can be found on your MMO ID card.

Care Navigation Program

Members have access to MMO nurses to assist with goals and developing condition specific care plans. A dedicated care navigator will serve as a personal advocate and single point of contact to help manage a member's conditions and overall health, improve the quality of care they receive and control the cost of their care.

24/7 Nurse Line

24/7 Nurse Line

Maternity Management

Medical Mutual provides digital resources to help members prepare for baby's arrival through age two. During pregnancy members receive weekly updates and have access to tools to look up symptoms and issues.

Once baby arrives members can track feeding, diaper changes, and milestones through age two.

You can find the app by searching MedMutual Maternity.

There is no cost associated with the app or its tools for members enrolled on the health plan.

NICU Management with Progeny Health

Medical Mutual has partnered with Progeny Health to increase the level of your NICU support. Progeny will reach out to members who may need this support to offer care management to babies and their families through the baby's first birthday.

Maternity Management

Maternity Management

Maternity App Flyer

Maternity App Flyer

Advanced NICU Management Flyer

Advanced NICU Management Flyer

The Transitional Care Program provides nurse-led health coaching and support with home visits after a high-risk hospital stay. Nurses will help members prepare for their hospital release, visit them at home to check on their progress for up to 30 days after release, and connect them with local resources that can help them stay healthy while living at home.

With the Palliative Care Program, members with advanced illness have access to non-hospice community-based in-home support led by physicians, nurses and social workers, to help improve their quality of life as they manage their treatment plan.

These programs are free to Medical Mutual members on the City of Wickliffe Health Plan.

Palliative Care Flyer

Palliative Care Flyer

Virtual Physical Therapy

Medical Mutual virtual physical therapy provides guided physical therapy at home with real-time feedback, which can help members avoid injury and surgery, reduce pain, and decrease reliance on medication.

There programs are offered through THRIVE-SWORD and BLOOM.

THRIVE-SWORD

THRIVE-SWORD

BLOOM

BLOOM

Medical Mutual offers digital coaching through LARK for members with Diabetes and Hypertension.

Digital health coaching provides smartphone based coaching customized to meet a member's needs. Depending on your health condition, you may receive free supplies, including a scale, glucometer, blood pressure cuff, or more, at NO COST.

See the attached flyers for more information on each plan for Diabetes and Hypertension.

Telephonic Health Coaching is also available for the following:

  • Asthma
  • Heart Disease
  • Type 1 diabetes
  • COPD

MMO nurses help educate and support members, and work with them to set individualized goals and develop condition-specific care plans.

Nurses are available Monday through Friday, 8am-4pm.

1-800-590-2583

Lark Diabetes Prevention

Lark Diabetes Prevention

Lark Diabetes Management

Lark Diabetes Management

Lark Hypertension Management

Lark Hypertension Management

Diabetes Resource Management

Diabetes Resource Management

Pivot Breathe

Quit Tobacco on Your Timeline with Pivot Breathe

Whether you're ready to quit smoking or vaping today or simply want to start cutting back, Pivot Breathe can help. Available at no cost to eligible Medical Mutual plan participants age 18 and older, this personalized tobacco cessation program provides the tools, coaching, and support you need to make progress at your own pace.

Unlike traditional smoking cessation programs, Pivot Breathe doesn't begin with pressure to quit immediately. Instead, the program is designed around your individual goals and readiness. Whether you want to learn more about your tobacco use, reduce consumption, build healthier habits, or quit altogether, Pivot provides personalized support every step of the way.

When you enroll in Pivot Breathe, you'll receive access to:

  • A personalized mobile app with activities, lessons, and progress tracking
  • One-on-one support from a dedicated health coach
  • A 24/7 online community for encouragement and support
  • Tools and challenges to help manage cravings
  • Free nicotine replacement therapy (gum, patches, or lozenges) for eligible participants
  • The FDA-cleared SmartSensor, a handheld device that helps you see the impact of smoking in real time

What Makes Pivot Unique?

Pivot is the only quit-smoking program that includes the FDA-cleared SmartSensor. The device measures carbon monoxide levels, helping users see how changes in their smoking habits affect their health. By providing real-time feedback, the SmartSensor has been shown to help increase motivation to quit and reduce cigarette use.

Earn Credit Through Program Engagement

To satisfy your program goal, participants must complete at least six activities per week for a total of six weeks (weeks do not need to be consecutive). Examples of engagement include:

  • Completing lessons or activities in the app
  • Interacting with a health coach
  • Using the SmartSensor
  • Participating in the online community
  • Ordering nicotine replacement theory
  • Setting a quit date
  • Progressing through the program stages of Learn, Reduce, Quit, or Maintain
Pivot Brochure

Pivot Brochure

Pivot FAQ Sheet

Pivot FAQ Sheet

Preventive Care

All health plans recognize routine preventive services at 100%. There is no coinsurance or deductible if the claim is submitted as routine or preventive, and the services performed falls within the approved list of preventive services.

For a complete and updated list of age and gender - specific covered preventive services, please use the link below.

During your wellness visit, proactively let your physician know the reason for the appointment is for a preventive care visit, and that your physician needs to submit and code the visit as routine or preventive in nature. If your visit is submitted with a diagnosis, the wellness visit will not be paid at 100% but will instead be subject to deductible and coinsurance. Below are a few examples of services that can be recognized as preventive.

  • Routine wellness exams, including well baby and child routine exams
  • Cholesterol and lipid level screening
  • Pelvic exam, pap test and screening mammograms
  • Colorectal cancer screening, colonoscopies, sigmoidoscopies (age limits apply)
  • Vaccines & immunizations
  • Contraceptives (specific list applies)
  • Diabetes screenings
Preventive Care
Primary Care Physician Checklist

Primary Care Physician Checklist

Your prescription benefits are moving to MMO/Express Scripts. Please make sure to read the important information related to your current scripts below!

Existing prior authorizations will not transfer automatically. Beginning in January 2027, a member whose medication requires authorization can receive limited retail fills. However, your doctor must submit the new authorization. This needs to occur after receiving one fill at a retail pharmacy for 30-day prescriptions or one fill for 90-day prescriptions.

Members using CVS mail-order autofill must stop the autofill by the end of December 2026 and obtain a new prescription for Express Scripts mail-order for maintenance medications to continue in 2027. Specialty medications will move from CVS to designated MMO/ESI channels: Accredo, Gentry, or University Hospitals pharmacy.

If a medication is on the SaveOnSP list and members elect not to use the program, then members will pay 30% copay on the medication every time, and that amount will not go towards the maximum out-of-pocket.

TIER 1 (GENERIC) | Lowest copay: Most drugs in this category are generic drugs. Members pay the lowest copay for generics, making these drugs the most cost-effective option for treatment.

TIER 2 | Higher copay: This category includes preferred, brand name drugs that don't yet have a generic equivalent. These drugs are more expensive than generics, and a higher copay.

TIER 3 | Highest copay: In this category are nonpreferred brand name drugs for which there is either a generic alternative or a more cost-effective preferred brand. These drugs have the highest copay. Make sure to check for mail order discounts that may be available.

TIER 4 | Specialty Drugs: This category includes specialty medications used to treat complex or chronic health conditions. These drugs typically have the highest cost and may require special handling, monitoring, or administration, resulting in the highest member cost share.

WHERE CAN I FIND A DRUG LIST?

Typically, a full listing of covered drugs is found on your provider’s website. A drug list, also called a formulary, is a list of generic and brand-name drugs covered by a health plan. Although a drug may be on the drug list, it might not be covered under every plan. Review the plan materials for details on specific benefits. Please refer to your plan materials or call member services to find out if your medication is available as a generic, needs prior authorization or has quantity limits.

Click the link below to log in to your ESI portal to find a provider. Please also see the lists of in-network pharmacies below.

Applies to All Plans

National Preferred Plus Prescription Drug Formulary

National Preferred Plus Prescription Drug Formulary

MMO National Plus Pharmacy Network Directory

MMO National Plus Pharmacy Network Directory

MMO CVS Advantage Pharmacy Network Directory

MMO CVS Advantage Pharmacy Network Directory

Smart90

Smart90 Prescription Program

Save time and money on your long-term prescription medications with the Smart90 program. Employees who take maintenance medications can receive up to a 90-day supply through Express Scripts Pharmacy home delivery or a participating CVS retail pharmacy. This means fewer trips for refills, convenient home delivery options, and potential savings on prescription costs.

After your first three 30-days fills, eligible maintenance medications must be filled as a 90-day supply through Express Scripts Pharmacy or CVS to remain covered under the plan. Employees can continue using their preferred network pharmacy for short-term medications, such as antibiotics.

Benefits of Smart90 include:

  • Up to a 90-day supply of maintenance medications
  • Fewer pharmacy visits and refills each year
  • Convenient home delivery through Express Scripts Pharmacy
  • Free standard shipping on home delivery prescriptions
  • Potential prescription cost savings compared to traditional 30-day fills
MMO Smart90 Flyer

MMO Smart90 Flyer

SaveOnSP

If you take specialty medications for complex or chronic health conditions, the SaveOnSP program can help lower your prescription costs. Available through your Medical Mutual prescription drug plan, SaveOnSP works with manufacturer copay assistance programs to reduce eligible specialty medication costs, with many participants paying as little as $0 out of pocket for covered medications. More than 200 specialty drugs are included in the program.

The program is easy to enroll in and allows you to continue filling prescriptions through participating specialty pharmacies, including Accredo, University Hospitals of Cleveland Specialty Pharmacy, and Gentry Health Services. Employees currently using eligible specialty medications may be contacted by a SaveOnSP representative or can enroll directly by calling SaveOnSP.

Key Benefits

  • Reduce out-of-pocket costs for eligible specialty medications
  • Access manufacturer copay assistance programs
  • Continue using participating specialty pharmacies
  • Potentially pay as little as $0 for covered specialty prescriptions
SaveOnSP Flyer

SaveOnSP Flyer

SaveOnSP National Preferred Plus Drug List

SaveOnSP National Preferred Plus Drug List

ImpaxRX

About ImpaxRX

About ImpaxRX

ImpaxRX is a prescription advocacy program that assists employees and their family members with the high cost of certain eligible medications. If the medications you or a family member are taking are identified as eligible under the Medication Under Management (MUM) program, an ImpaxRX advocate will reach out to you to confirm your enrollment in the program and obtain additional information needed to secure the medication at no cost.

Timely participation with ImpaxRX is required to receive these programs for your high-cost medications. Please respond if ImpaxRX contacts you! This will allow them to work on your behalf to obtain your medication at no cost.

There is no cost to you to participate in this program, and there will be no copayments for eligible medications approved by the program. Additionally, by using the program, the cost of these medications is lowered under the City of Wickliffe Health Plan which allows for savings to keep employee premium contributions to a minimum for all.

Please call ImpaxRX at 844-467-2979, option 1 with questions.

Health Reimbursement Account

A Health Reimbursement Account (HRA) is a health spending account provided and owned by an employer. For employees who elect coverage under the Lake Blue Plan, the HRA will pay 100% of any applicable Tier 2 deductible and coinsurance. Employees will be responsible for any applicable copayments. Copayments are not covered under the HRA.

What is an HRA?

What is an HRA?

The City of Wickliffe offers dental coverage through MetLife

Dental Benefits through MetLife provide comprehensive coverage to help you and your family maintain good dental health. Your coverage will be greater when you visit a participating in-network dentist, you will have lower out-of-pocket costs, no balance billing, and claims will be submitted by your dentist on your behalf.

NETWORK: PDP Plus

PREVENTION FIRST!

Your dental health is an important part of your overall health. Make sure you take advantage of your preventive dental visits. Preventive care services are covered at 100% if you visit an In-Network provider. They are also not subject to the annual deductible.

Dental Summary

Dental Benefit Summary

Dental Benefit Summary

Dental App Flyer

Dental App Flyer

Dental Valuable Benefits Flyer

Dental Valuable Benefits Flyer

The City of Wickliffe offers vision coverage through MetLife

Vision coverage through MetLife will help pay for eye exams, prescription glasses and contact lenses. You receive a higher level of benefits when you see a provider in network, however, out-of-network coverage is provided but may only be handled as reimbursements in some situations. Please note: Members may choose between prescription glasses (lenses and frame) and contact lenses, not both.

NETWORK: VSP Choice

Did You Know?

Eyes can give doctors a clear picture of overall wellness. That’s why vision care—and vision benefits—can help employees stay healthy. A comprehensive eye exam can detect early signs of serious health problems, such as:

    • Diabetes
    • Heart disease
    • High blood pressure
    • High cholesterol
    • Glaucoma and cataracts

To find out if your provider is in-network, please visit the website below.

Vision Summary

Vision Benefit Summary

Vision Benefit Summary

Vision MyBenefits Flyer

Vision MyBenefits Flyer

Vision Infographic

Vision Infographic

Basic Life and AD&D

Life insurance is an important part of your financial security. Life insurance helps protect your family from financial risk and sudden loss of income in the event of your death. Accidental Death & Dismemberment (AD&D) insurance is equal to your Life benefit in the event of your death being a result of an accident and may also pay benefits for certain injuries sustained.


Basic Life/AD&D - Employer Paid through Reliance - Amount based on job class

A sudden accident or death can leave you or your loved ones in a vulnerable position. The City of Wickliffe provides Basic Life and AD&D benefit to all full-time employees.

Basic Life and AD&D Benefits

Voluntary Life and AD&D

Voluntary - Employee Paid Benefit through Reliance

Coverage is also available for your spouse and/or child(ren), but only after you've elected coverage for yourself. A sudden accident or death can leave you or your loved ones in a vulnerable position. Employees have the opportunity to enroll in Voluntary Term Life and Accidental Death & Dismemberment insurance which will supplement lost income in the event of an accident or death. If you choose to enroll in employee coverage, this will be in addition to your employer provided Basic Life coverage. Review the attached full benefit summary below for details on reductions, portability and conversion options.

At Open Enrollment, employees can increase their Supplemental Life election up $50,000 without EOI (Evidence of Insurability). If you are not currently enrolled with any Supplemental Life at Open Enrollment, you can enroll up to the Guaranteed Issue amount of $150,000 without EOI.

At Open Enrollment, employees can increase their spouse's Supplemental Life election up to $10,000 without EOI. If your spouse does not currently have Supplemental Life, you can elect up to the Guaranteed Issue amount of $30,000 without EOI. There is no EOI for child coverage.

Employee: $10,000 increments up to 5x your annual salary, to a maximum of $200,000

Spouse: $5,000 increments up to $100,000

Children: $1,000 increments up to $10,000

Employee Voluntary Life Benefits

Spouse Voluntary Life Benefits

Child Voluntary Life Benefits

Beneficiary Designation

Who's Your Beneficiary?

Naming a beneficiary is a crucial part of electing life insurance. Also, don't forget to update your primary or secondary beneficiary if you experience a life event, such as a divorce or birth of a child.

Primary Beneficiary: Your primary beneficiary receives your benefits in the event of your death.

Contingent Beneficiary: Your contingent beneficiary receives your benefit, in the event that your primary beneficiary cannot.

*Please make sure your beneficiary information is up to date with your HR office*

Beneficiary Form

Beneficiary Form

Accident, Critical Illness, and Hospital Indemnity

The City of Wickliffe offers Accident, Critical Illness and Hospital Indemnity coverage through Symetra on a voluntary basis.

ACCIDENT INSURANCE

A serious injury can cost you a lot of money – not only in medical bills but in things like income from lost work hours. Some injuries are minor, but others are debilitating and require significant medical care. If you get hurt, accident insurance pays you money that you can use to cover personal expenses, bills, and out-of-pocket medical costs. When you have a covered accident or injury, your health insurance company pays your doctor or hospital, but your accident insurance company pays you.

What is covered?

  • Breaking a limb
  • Loss of a digit or limb
  • Paralysis
  • Burns
  • Lacerations
  • Accidental Death

Accident insurance can help you pay for things like:

  • Emergency helicopter transportation
  • Hospital admissions
  • Intensive Care and Rehab Unit Care
  • Diagnostic Exams
  • Follow - Up Treatments
  • Physical Therapy

CRITICAL ILLNESS INSURANCE

How would you pay your bills if you were suddenly diagnosed with cancer and couldn’t work? Critical illness insurance doesn't pay your medical bills. It pays you if you’re diagnosed with a covered illness. The benefit is paid directly to you and is your choice how to spend it.

What is Covered?

  • Cancer
  • Heart Attack
  • Blindness
  • Loss of Speech
  • End-Stage Renal Failure
  • Deafness
  • Severe Burns
  • Stroke
  • Coma
  • Major Organ Transplant

HOSPITAL INDEMNITY INSURANCE

Hospital indemnity complements your health insurance to help you pay for costs associated with a hospital stay. The funds can be used to help pay for the out-of-pocket expenses that your medical plan may not cover, such as deductible and coinsurance. When you have a covered inpatient admission, your health insurance company pays your doctor or hospital, but your hospital indemnity insurance company pays you.

For more information on your Symetra products visit the employee resource center using the link below or download the attached benefit brochures.

Brite Flyer

Brite Flyer

Accident Benefit Summary

Accident Benefit Summary

Critical Illness Benefit Summary

Critical Illness Benefit Summary

Hospital Indemnity Benefit Summary

Hospital Indemnity Benefit Summary

First Stop Health Telemedicine and the Virtual Primary Care feature will continue to be offered in 2027.

Members have access to convenient and affordable high-quality primary care with First Stop Health's nationwide network of doctors. Using the app, website or phone call you have access to:

  • Urgent Care: 24/7 access to doctors who connect to patients within minutes.
  • Preventive Care: Schedule virtual doctor visits for routine screenings with coordinated care for lab, imaging and procedure orders.
  • Chronic Care: Schedule virtual doctor visits for the management of ongoing health issues and care follow-up.
First Stop Health Telemedicine

First Stop Health Telemedicine

AllOne Health can help you manage stress, improve mental health, and make life easier by connecting you to the right information, resources, and referrals. All services are free, confidential, and available to you and your family members. This includes access to short-term counseling and a wide range of services.

  • Mental Health Sessions Manage stress, anxiety, and depression, resolve conflict, improve relationships, overcome substance abuse, and address any personal issues.

  • Life Coaching Reach personal and professional goals, strengthen relationships, and build balance.

  • Financial Consultation Build financial wellness related to budgeting, buying a home, paying off debt, managing taxes, preventing identity theft, and saving for retirement or tuition.

  • Legal Consultation Get help with personal legal matters including estate planning, wills, real estate, bankruptcy.

  • Work-Life Resources and Referrals Obtain information and referrals when seeking childcare, adoption, special needs support, eldercare, housing, transportation, education, and pet care.

  • Personal Assistant Save time with referrals for travel and entertainment, seeking professional services, cleaning services, home food delivery, and managing everyday tasks.

  • Medical Advocacy Get help navigating insurance, obtaining doctor referrals, securing medical equipment or transportation, and planning for transitional care and discharge.

  • Wellness Build holistic well-being with wellness coaching.

  • Member Portal and App These digital tools enable you to access your benefits 24/7/365 with online requests and chat options.

Call: 800-521-3273

Visit: allonehealth.com & select Member Portal & App

Portal Code: lakecounty

Wickliffe part-time employees and employees not on Wickliffe health insurance have a separate access code for the member portal and app, which can be found below:

Portal Code: Wickliffe

AllOne Health Member Portal Flyer

AllOne Health Member Portal Flyer

The City of Wickliffe offers Pet Insurance through Nationwide. This is a voluntary benefit, 100% employee paid and directly billed to the employee.

Pet Insurance helps cover accidents, illness, hereditary and congenital conditions, alternative therapies and behavioral issues .

Enrollment Kit

Enrollment Kit

LegalShield

Get convenient access to legal support and identity theft protection when you need it most. LegalShield provides direct access to a dedicated law firm for services such as the following:

  • Unlimited legal consultations
  • Document review
  • Will preparation
  • Speeding ticket assistance
  • IRS audit assistance
  • Support for certain family and civil legal matters

IDShield helps protect you and your family with credit and social media monitoring, fraud alerts, identity restoration by licensed private investigators, and up to $3 million in identity fraud protection coverage.

Both programs also offer 24/7 emergency access, with individual, family, and combined coverage options available.

Scan the QR code in the below flyer or use the below enrollment form to get started!

You can also reach out to your LegalShield account manager, Lea Swanson, by phone at 216-276-5673 or by email at lea@benefitspartner.me.

LegalShield Flyer with QR Code

LegalShield Flyer with QR Code

LegalShield Enrollment Form

LegalShield Enrollment Form

Employee Contributions

Medical Contributions

Dental Contributions

Vision Contributions

Contact Information

Tara Schuster

Assistant Finance Director

tschuster@cityofwickliffe.com

(440) - 943 - 7118

Medical Mutual

Customer Service: 1-844-583-3072

Website: www.medmutual.com

Express Scripts

Customer Service: 1-800-282-2881

Website: www.express-scripts.com

MetLife

Dental Customer Service: 1-800-275-4638

Vision Customer Service: 855-638-3961

Website: www.metlife.com/mybenefits

Reliance

Customer Service: 800-351-7500

Website: www.reliancestandard.com/home/

Symetra

Customer Service:1-800-796-3872

Website: www.symetra.com

Nationwide Pet

Customer Service: 1-877-738-7874

Website: benefits.petinsurance.com/lake-county-board-of-commissioners

First Stop Health

Customer Service: 888-691-7867

Website: www.fshealth.com

AllOne Health

Customer Service: 800-521-3273

Website: www.allonehealth.com

ImpaxRX

Customer Service: 844-467-2979 option 1

Website: www.impaxRX.com

LegalShield

Account Manager: Lea Swanson

Phone Number: 216-276-5673

Email: lea@benefitspartner.me

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Compliance

2027 Annual Notice

2027 Annual Notice

2026 Medicare Part D

2026 Medicare Part D

Marketplace Exchange Notice

Marketplace Exchange Notice