Careline Team

Ask Careline

Careline is your go-to resource for benefits and claims questions.

We help employees and HR teams navigate benefit plans, provider questions, claims, billing statements, ID cards, prior authorizations, appeals, and more.

Common reasons to contact Careline:

Benefits questions

Open Enrollment support

ID card requests

Provider bill questions

Finding participating providers

Prior authorization assistance

Claims review and research

Appeals support

Case management assistance

Complete the form, and a Careline team member will review your case and be in touch shortly.

HELP WHEN YOU NEED IT

Why Employees Use Careline

Quick Answers

Get answers from dedicated professionals quickly and efficiently.

More Time

Focus on work while Careline navigates complex benefits and claims issues.

Feel Confident

Have a trusted resource helping resolve your benefits or claims issue.

PHONE SUPPORT

Need Immediate Assistance?

If your issue requires immediate attention, please contact Careline by phone.

844-717-8777

Monday-Friday | 8:00 AM - 7:00 PM ET

YOUR FEEDBACK MATTERS

Tell Us About Your Experience

Your feedback helps us continue improving the Careline experience. After your request is resolved, you may receive a brief survey asking about your experience with our team.

Sample survey question:

“How satisfied were you with the support you received from the Careline team?”

Care Line

Table of Content

Benefits or Claims Questions?