A virtual visit lets you see and talk to a doctor from your mobile device or computer. When you use one of the provider groups in our virtual visit network, you have benefit coverage for certain non-emergency medical conditions. Costs must be paid by you at the time of the virtual visit and will apply toward your deductible and out-of-pocket maximum.
WHEN CAN I USE A VIRTUAL VISIT?
When you have a non-emergency condition and:
- your doctor is not available;
- you become ill while traveling;
- When you are considering visiting a hospital emergency room for a non-emergency health condition.
*Your covered children may also use Virtual Visits when a parent or legal guardian is present for the visit.
Examples of Non-Emergency Conditions:
- Bladder infection
- Seasonal flu
- Sinus
- Sore throat
- Stomach
- Rash
- Bronchitis
- Diarrhea
- Fever
- Pink eye
HOW DOES IT WORK?
The first time you use a Virtual Visits provider, you will need to set up an account with that Virtual Visits provider group. You will need to complete the patient registration process to gather medical history, pharmacy preference, primary care physician contact information, and insurance information.
Each time you have a virtual visit, you will be asked some brief medical questions, including questions about your current medical concern. If appropriate, you will then be connected using secure live audio and video technology to a doctor licensed to deliver care in the state you are in at the time of your visit. You and the doctor will discuss your medical issue, and, if appropriate, the doctor may write a prescription* for you.
Virtual Visits doctors use e-prescribing to submit prescriptions to the pharmacy of your choice. Costs for the virtual visit and prescription drugs are based on, and payable under, your medical and pharmacy benefit. They are not covered as part of your Virtual Visits benefit.
*Prescription services may not be available in all states.
HOW DO I GET ACCESS?
Learn more about Virtual Visits and access direct links by downloading the Sydney Health App on your phone.
Anthem Services
Interested in the services Anthem has available? This section will review the different services you have at your fingertips through Anthem.
- Sydney Health App
- Virtual Visits through the Sydney Health App
- 24/7 NurseLine
- Anthem ID Card
Did you know?
Anthem has a blog with Member News, Healthy Living, and Health Insurance basic articles. Click on the link below to review!
Download Anthem's Sydney Health App
The SydneySM Health app is a free Anthem Blue Cross Blue Shield app that gives you fast and convenient access to your health insurance information right on your phone. It’s like having a personal health assistant in the palm of your hand.
What Can You Do With Anthem’s Sydney App?
Find A Doctor And Check Your Costs
Search for doctors, hospitals, labs, and other health professionals in your plan. You can search by name, location, and type of care. You can even filter by gender or languages spoken, and then check costs before you go to find what’s best for you.
View Your Claims
Check medical claims with one click. That means you can spend more time focused on your health and less on managing your healthcare benefits.
See All Your Health Coverage Benefits
The Sydney app shows you essential information at a glance. Whether that’s an overview of your plan, health reminders, or suggestions for wellness programs. You also can find your deductible, copay, and share of costs.
View And Use Your Anthem Digital ID Card
You’ll always have your most current Anthem ID card handy. You can use it just like a paper one when you visit the doctor, pay for care, and more.
Use The Chat To Find Answers To Your Questions
Just type your questions in the app and receive the answers you’re looking for. Plus, Anthem’s Sydney app can suggest resources to help you understand your benefits, improve your health, and save money.
24/7 NurseLine
24/7 NurseLine serves as your first line of defense for unexpected health issues. You can call a trained, registered nurse to decide what to do about a fever, give you allergy relief tips, or advise you where to go for care. A nurse is always available to help answer your questions.
The Anthem Nurseline can help you with:
- finding care from a doctor, hospital, or specialist in your area.
- enroll you in health management programs through Anthem for certain health conditions.
- remind you about scheduling important screenings and exams.
- provide guidance during natural catastrophes and health outbreaks.
- offer links to health-related educational videos or audio topics.
Call the NurseLine today at (800) 337-4770.
What is the health management program?
Get tools and support for managing chronic conditions:
- diabetes
- asthma
- heart disease
Anthem health advocates can help you follow your healthcare plan.
For more information about the program, call Anthem at (866) 962-1071
Anthem ID Card
Your Anthem Blue Cross Blue Shield insurance card contains all the necessary information you need to use your health insurance. Once you sign up for an Anthem plan, you will receive an Anthem ID card. The ID card envelope will not show that it is coming from Anthem. Be on the lookout for a blank white envelope in the mail.
A Health Savings Account (HSA) is a tax-free savings account that is owned by you, it is 100% vested from day one, and lets you build up savings for future needs. The funds may be used to pay for qualifying healthcare expenses not covered by insurance or any other plan for yourself, your spouse, or tax dependents. You decide how much you would like to contribute, when and how to spend the money on eligible expenses, and how to invest the balance.
To be eligible for an HSA, you must be enrolled in a High-Deductible Health Plan (HDHP) or the "HSA" Health plan. Those enrolled in the Preferred Provider "PPO" plan cannot participate in the HSA Savings plan.
UNDERSTANDING YOUR HSA
- Pre-tax contributions are deducted through payroll and deposited into your HSA account
- You can use your HSA available funds to pay for qualified medical expenses tax-free
- HSA funds can be used for non-eligible expenses but will be subject to regular income taxes and a 20% excise tax penalty
- Unused funds remain in your account for future use and roll over each calendar year
- HSAs remain with you even if you change health plans or companies. If you open an HSA and later become ineligible to make contributions, you can still use your remaining funds
- You can change your HSA contribution at any time during the plan year for any reason.
MAINTAINING RECORDS
To protect yourself in the event that you are audited by the IRS, keep records of all HSA documentation and itemized receipts for at least as long as your income tax return is considered open (subject to an audit), or as long as you maintain the account, whichever is longer.
HSA funds may be used for non-eligible expenses but will be subject to regular income taxes and a 20% excise tax penalty.
Range USA's HSA employer match contributions are direct deposited into your personal HSA savings account on a quarterly basis. These quarterly match contributions are always distributed on the last payroll of the month in March, June, September, and December.
If you are a new employee, rehired employee, or current employee making a mid-year change due to a qualifying life event, you will only be eligible for the employer quarterly match contributions for the remaining quarters in that calendar year.
- As an example, if your benefit eligibility is effective on July 1st, you're only eligible to receive employer match contributions for September and December of that benefit year. If benefit eligibility is effective August 1st, your quarterly employer match contribution would be pro-rated and $83.34 will be deposited on the last payroll on September. If benefit eligibility is effective September 1st, your quarterly employer match contribution would be pro-rated to $41.67 and will be direct deposited on the last payroll in September.
It Is your responsibility to provide the information needed to participate in this benefit.
If you do not have an HSA savings account but wish to enroll in this benefit, contact any bank of your choice that supports HSA savings accounts. Once you've enrolled with your bank and your account is established, you must provide the HSA account and routing numbers to Range USA's Human Resources Department. You can submit this information to the HR department through the ticket dashboard by creating a secure ticket to HR Support or an email to HR@Rangeusa.com. Your bi-weekly HSA contributions will begin on the next payroll processed.
HSA Contribution Limits
Well-being Hub
In today's fast-paced and interconnected world, where stress and mental health issues are on the rise, effective well-being plays a crucial role. We recognize that a healthy, content workforce is not only more productive but also fosters a positive culture. We strive for a supportive and inclusive environment where we encourage and support the improvement of physical, mental, emotional, and social well-being. Whether within a corporate setting, a community, or on a personal level, well-being focuses on fostering awareness, empathy, and support to create a healthier and more balanced workplace and environment for all. Prioritizing employee wellness and wellbeing is not just a policy but a reflection of our commitment to both the individual and collective success of the team.
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