NFP's Benefits Call Center can assist with your clients' employee support needs. Whether throughout the year or just during Open Enrollment – through our dedicated phone number and email address – we can answer and manage questions regarding:
• Login assistance and password reset*
• Enrollment assistance and processing*
• Beneficiary change processing*
• Benefits and eligibility
• General plan information review
• Life event approval and processing*
Connecting with our Call Center also provides:
• Substantial Savings – In cost, time and hassle for HR staff and employees
How It Works:
No employee is a nameless, faceless stranger to us. We utilize the benefits administration system access to quickly identify each person so we can work with them on a first-name basis. We will also utilize our clients' relevant materials, including:
• SPDs and Benefits Summary Guides
• Employee and dependent information
• Company-specific documentation
• Benefit eligibility and costs
We record, document and categorize every call by type and subtype, which makes it easy to review previous calls and history, including notes and recordings. Clients also get complete information in regular reports. This allows them to see the big picture and the smallest details, so they're always informed of what’s trending in their business. Regular reporting enables clients to respond early to potential challenges and to make their people management and communication programs that much better.