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Table of Content

  1. Header
  2. [PPO PLANS] Virtual Care Solutions
    1. Virtual Primary Care
    2. Virtual Care
    3. Diabetes & Hypertension
    4. myStrength
  3. [NO PPO PLAN ON MENU] Virtual Care Solutions
    1. Virtual Care
    2. Diabetes & Hypertension
    3. myStrength
  4. Footer

[PPO PLANS] Virtual Care Solutions

NEW! Blue Cross Online Visits is transitioning to Virtual Care through Teladoc Health


Members will continue to get the same urgent and behavioral health virtual care that they do today but with a new look and feel with better integration with other virtual care solutions.


All eligible members will need to download the Teladoc Health app and create a new account with Teladoc Health. The Blue Cross Online Visits app will no longer be available as of 1/1/24.


Powering the whole-person through a unified, virtual experience! Get started today by downloading the app using the button below.


The Virtual Care Solutions will provide members with a single virtual front door to a spectrum of solutions through Teladoc Health and put the member at the center of the health care ecosystem. In addition to traditional virtual visits, the new program will include the below with the Teladoc Health experience:


  • Virtual Primary Care
  • Livongo diabetes, prediabetes and hypertension solutions
  • myStrength Resiliency


***These programs are only available to those who are covered by a medical plan offered by [insert client name]***

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Download the APP

Available only with the BCBSM PPO plan options.


A virtual primary care solution that inspires lasting relationships between people and virtual providers.


  • Whole Person Experience One virtual front door for a full spectrum of needs –wellness, condition management, behavioral health and beyond.
  • Dedicated Care Team A dedicated support team – PCP, R.N., MA surrounds each member with a “virtual practice” to keep member on track.
  • Longitudinal Care Plans A personalized care plan that flexes over time, engages members in a longitudinal relationship with their care team.
  • Continuous Guidance & Support 24/7 access, ongoing guidance, unlimited messaging, reminders and health nudges keep members engaged.
  • Navigation to High-Quality Providers Concierge-level service guides members to in-network, high-quality specialty providers and facilities.


Member Advantages

  • <7-day average wait time to see a PCP
  • Eliminating transportation costs and travel time
  • Build a relationship and receive quality care; average length of a new patient visit is 54 minutes
  • Manage their chronic conditions; 46% of follow up visits were for identified chronic conditions
  • Address their whole health needs; 20% of visits resulted in a referral to an in-network care provider and 53% used at least one other Teladoc service